The safety and well-being of passengers and crew is Lufthansa Group’s highest priority. These past few weeks the airlines of the Lufthansa Group have already implemented numerous measures to protect passengers and staff during the current coronavirus crisis. Nevertheless, it is not always possible to maintain the required physical distance of 1.5 meters (6 feet) when travelling.
The Lufthansa Group airlines therefore kindly ask passenger to use a face mask on all travels as of 4 May 2020 during the stay at the airport as well as onboard. All Lufthansa Group cabin crew with direct customer contact will of course also be wearing appropriate protection. Together we can ensure that travel remains safe even in times of the coronavirus.
Airports that can reliably maintain the required physical distance are exempt from this rule. The Lufthansa Group is following the official regulations of many countries, which have made the wearing of face masks mandatory in public.
The airlines of the Lufthansa Group kindly ask passengers to bring their own face mask and, for the sake of sustainability, recommend a reusable cloth mask. Of course, any type of face covering, such as simple disposable masks or even scarves, can be used.
For now, wearing a face mask remains mandatory until 31 August 2020.
Lufthansa Group airlines’ recent provision of free adjacent seats in Economy and Premium Economy class no longer applies, as covering the mouth and nose provides sufficient health protection. However, due to the current low seat load factor, seat assignments will be spaced apart as much as possible throughout the cabin.
In general, infections remain highly unlikely on board a plane. Since the outbreak of the pandemic, there has not been any known case of infection onboard a Lufthansa Group flight. The air on all Lufthansa Group aircraft circulates vertically, and, in addition, they are equipped with high quality air filters that ensure an air quality similar to that of an operating room.