PARIS - June 20, 2017 - ANA, Japan’s only 5-Star airline, has once again been recognized as the world’s leading airline in two categories at the prestigious 2017 World Airline Awards hosted by SKYTRAX. The awards for “World’s Best Airport Services” and “Best Airline Staff in Asia” were presented in a special ceremony at the International Paris Airshow.
SKYTRAX attributed the awards to ANA's consistent pursuit of excellence in customer service, both in flight and on board. The SKYTRAX World Airline Awards are determined by the results of an online survey completed by passengers worldwide.
The 'World's Best Airport Services' award is presented to the airline that receives the highest level of customer satisfaction across the full range of airport services. It embodies the high quality of service ANA staff provide across the airline's 42 destinations worldwide. ANA endeavors to deliver customer service tailored to each passenger's needs at all stages of the airport experience, including the check-in counter, lounges and at the boarding gate.
For the 'Best Airlines Staff in Asia' award, SKYTRAX recognized the coordinated efforts of ANA airport staff and cabin crew to continually improve service quality. SKYTRAX commended ANA for going above and beyond all other airlines headquartered in Asia to provide the ultimate customer service both on the ground and in the air.