Better Boarding consists of key improvements to boarding process
At United, we provide convenience to our customers throughout their journey. The updated better boarding process gives customers more space at the gate, less time waiting in line and improved boarding information to create a less stressful environment.
The improvements start with reducing the number of boarding lanes from five to two, giving customers added space, more time to relax and less time spent in line. With more time, passengers can enjoy a nearby United Club or lounge or airport restaurants and shops before their flight. For most flights, United app users will also receive a new alert when boarding has begun for their flight, making it easier to know when to make their way to the gate. In the future, United will expand these notifications to text messages. Digital displays in the gate area also keep customers informed with updated helpful boarding information.