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Eurowings invests in customer satisfaction – with new optimisation programme

Eurowings is currently investing 50 million euros in its operational optimisation programme SCOPE. This stands for Sustainable Customer Oriented Process Enhancement, whereby Eurowings is pursuing the goals of offering passengers reliable flight operations and remaining one of Europe’s most punctual airlines. The four focal points are planning, maintenance, process improvement and dealing with irregularities.

For months Eurowings has been operating with more than 99 per cent reliability and punctuality values of more than 80 per cent for its customers. In order to guarantee such good performance even in the busy summer months and to be one of the best in the industry in terms of punctuality and reliability, Eurowings is currently doing everything in its power to optimise its operational processes, and is working to compensate for any remaining deficits in its systems partners in the best possible way. The airline is achieving this by adding more buffer time into the flight schedule, increasing fleet availability, and by improving processes, smooth boarding and faster rebooking modalities.

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