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Digital assistant at Lufthansa Group airlines

The chatbot helps in the event of flight disruptions

The new chatbot at Austrian Airlines, Lufthansa and SWISS can be a clever digital assistant for you and your colleagues. In the event of a cancelled flight or a missed connecting flight, you can independently select a suitable alternative flight and change your booking free of charge – using Facebook Messenger. This service is globally unique and is only provided by Lufthansa Group airlines.


All you need to start a dialogue with the digital assistant is the Facebook Messenger app. If this app is already available on your smartphone, just enter, or in your smartphone browser. You can even use Facebook Messenger without a Facebook profile using your own mobile number.


Please note: a chatbot is a text-based dialogue system. The user starts a dialogue with this digital assistant via their smartphone’s keyboard or voice recognition system. The chatbot recognizes the content and can give the user answers via its database.